Shipping policy
NOVEMBER & DECEMBER
Crazy season has now approached us! Honestly, Express Post is by far the fastest and Safest option during this hectic period. We highly recommend option for Express Post during November and December.
CORRECT DETAILS
Shipping details: Please also make sure that you put your correct shipping details, as we cannot guarantee that we will be able to update your order before it is dispatched.
SHIPPING POLICY
Mooi Living is proudly an Australian company and our warehouse is located on the beautiful Burleigh Heads on the Gold Coast in Australia. We delivery world-wide!
Shipping Times & Costs
By completing your payment and finalising an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.
PROCESSING TIMES
All orders are prepared and shipped within 24 hours of placement, excluding weekends and public holidays.
Please be aware that during sale periods, there might be delays due to high order volumes.
Orders made after 2 pm AEST on Monday to Friday will be shipped on the following business day.
| Shipping Method | Cost | Estimated Time |
|---|---|---|
| Standard AUS | $13.50 for orders under $350 or $14.50 with Signature |
3- 10 Business Days |
| Express Post AUS | Calculated at Checkout | 1-4 Business Days |
| Click & Collect (Burleigh QLD) | FREE | Ready next business day! Arrange time to pick up 1300 180 710 |
| Standard NZ - Australia Post Intl | $21.50 NZD for orders under $350 |
5-8 business days |
| Express NZ - Australia Post Intl | Calculated at Checkout | 2-5 business days |
| USA Standard - Aust Post or DHL | $29.95 USD for orders under $350 USD |
3 - 14 business days |
| USA Express - DHL Express | Calculated at Checkout | 3 - 6 business days |
| Canada Standard - Aust Post or DHL | $29.95 CAD for orders under $399 CAD |
1 - 2 weeks |
| Canada Express - DHL Express | Calculated at Checkout | 3-6 business days |
| Rest of the World - Aust Post or DHL | Calculated at Checkout | 1 - 2 weeks |
PLEASE NOTE: IF YOU DO NOT COLLECT YOUR PARCEL (IF PICK UP IS REQUIRED) AND THE PARCEL IS RETURNED, YOU WILL NEED TO PAY FOR SHIPPING AGAIN.
SHIPPING & DELIVERY DELAYS
Please note that processing delays resulting from customs, public holidays, severe weather, or courier transit errors are beyond our control. While we will make every effort to assist in resolving these issues, we are not responsible for lost, stolen packages, or packages delayed in transit.
To find out if your location is affected by service adjustments feel free to visit Auspost’s Service Information page.
Free Shipping for orders $350 (applicable to certain countries and periods only)
Only available at selected times. Free shipping is offered to residents of applicable countries who spend $350+. However, if you return your items and it reduces the amount under $350 for your overall purchase, you will be charged for the original shipping.
INTERNATIONAL SHIPPING
Any customs fees, taxes, or additional costs associated with your international purchase are the customer's responsibility and are not included in the order or shipping fees. If you are uncertain about the applicable taxes and customs fees, we recommend contacting your local customs office.
Orders shipping to New Zealand are shipped via Australia Post International Express Post.NZ GST: 15% NZ GST is included in the price for orders shipping to New Zealand. GST is paid by Mooi Living at the border for shipments to NZ.
Orders to USA, Canada and select international locations will be shipped predominantly via DHL Express, but may in some cases be shipped via Australia Post International for standard shipping.
*For APO, FPO, DPO & PO Boxes: Please contact Customer Experience for assistance.
Mooi Living is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks.
If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Mooi Living is not responsible for refunding or handling of an abandoned order.
We will charge 20% restocking fees for any unclaimed order that is sent back to us.
Our prices do not include local taxes and import/custom duties for international orders.
PLEASE NOTE: IF YOU DO NOT COLLECT YOUR PARCEL (IF PICK UP IS REQUIRED) AND THE PARCEL IS RETURNED, YOU WILL NEED TO PAY FOR SHIPPING AGAIN. RETURN POSTAGE FEES WILL ALSO BE DEDUCTED FROM ANY RETURNS.
ORDER TRACKING
After your order is packed and leaves our warehouse, an email will be sent to the email you provided during the order placement. This email will include the tracking number for you to monitor the progress of your order.
SHIPPING TERMS & CONDITIONS
Please be aware that delivery times can vary based on the time of year, holidays, weekends, and severe weather. We cannot be held responsible for lost or stolen packages or those delayed in transit. The customer is responsible for providing the correct shipping and delivery address. If the wrong address is provided, Mooi Living may not be able to offer reimbursement for the package.
AUTHORITY TO LEAVE & STANDARD SHIPPING
Australia Post's delivery service will not require a signature and will deliver with Authority to Leave. This means that Australia Post will leave your order in a safe place for your convenience.
If you do not want or there is no safe place to leave your package, please provide clear instructions in the order notes when shopping with Mooi Living.